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How We Protect Your Privacy on arta4

When you open an account with us, your personal data—name, email, payment details and play history—stays secure and private.

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS transactions logged securelyYour rights to access, update or delete anytime
arta4 How We Protect Your Privacy on arta4
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data or want to exercise your privacy rights? Our support team in Semarang and across Indonesia is here to help.

Live Chat Open the chat box in the lobby during our support hours.
Email Support Send your privacy request to our data team.
In-App Messaging Go to Settings > Account > Privacy Request in the arta4 app to submit…
HOW WE OPERATE

Data Security and Your Account Control

We keep your account safe through industry-standard encryption, multi-factor authentication and regular security audits. Your payment data is processed through secure gateways and never stored in plaintext.

Encryption Standard

All data transfers use TLS 1.2 or higher. Payment information is tokenised and kept separate from your account profile.

Cookie Use

We use cookies to remember your login, track gameplay for fraud prevention, and analyse lobby behaviour. You can disable non-essential cookies in your browser settings.

Account Access

Log in anytime to view your data: personal info, transaction history, game activity and linked payment methods. Update or remove information in Settings.

Data Retention

We keep active account data while you play. After account closure, we retain records for tax and fraud prevention for up to five years where required by law.

Third-Party Sharing

We share payment details only with DANA, OVO, GoPay, QRIS processors and our fraud-prevention partner. No data goes to marketers or advertisers.

Right to Request Changes

Email our team or use the in-app form to request data correction, export or deletion. We process requests within ten business days.

Privacy Policy Questions Answered

We anonymise your play history immediately and delete personal details like email and phone within 30 days, unless we must retain records for legal compliance. Payment transaction data stays in our archive for five years for tax purposes.

Yes. Log in, go to Settings > Account > My Data to download a full export of your profile, transaction history and game logs in a standard format. You can also email our support team to request a detailed report.

We never store your full payment credentials. When you deposit, the payment gateway handles your card or wallet details; we receive only a transaction token and confirmation. All data is encrypted and isolated from our main database.

No. We do not sell your personal data to marketers or data brokers. We may use anonymised, aggregated data to improve game recommendations or platform speed, but your name and activity remain private.

Essential cookies keep you logged in and prevent fraud. Optional cookies help us see which games are popular. You can disable optional cookies in your browser settings without losing core features.

We display your last 12 months of deposits and withdrawals in your account dashboard. Full transaction records stay in our system for five years for tax and audit purposes, then are securely deleted.

Yes. Submit a deletion request via Settings > Account > Privacy Request or email our team. We delete personal data within 30 days. Tax records and fraud-prevention archives stay up to five years where required by law.