Reference

Our Terms & Conditions: Built Around Your Account

When you open an account with arta4, you're agreeing to a set of rules that protect both your interests and ours.

Account ownership & accessPayment and withdrawal termsData privacy and cookiesDispute resolutionAccount suspension and closure
arta4 Our Terms & Conditions: Built Around Your Account
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

If you have questions about how these terms apply to your account, or if you believe we've made an error in applying them, our support team…

Live Chat Support Chat with our team during operating hours for immediate answers about your account terms…
Email Support Send formal requests or documents to [email protected].
Help Centre Browse our FAQ section for quick answers about account closure, withdrawal holds, identity checks…
HOW WE PROTECT YOU

Data Handling, Security and Your Rights Under Our Terms

We handle your account data—username, email, deposit and withdrawal history, identity documents—with encryption and access controls so only authorised staff can view it.

Data Encryption

All personal and financial data is encrypted in transit and at rest. Only verified staff access account records for support or fraud prevention.

Cookie Policy

We use functional cookies for login persistence and security cookies to detect suspicious activity. You control cookie preferences in your browser settings.

Data Retention

We keep your account data during your membership. After closure, we retain records for seven years to meet legal obligations.

Account Recovery

Forgotten your password? We verify your identity via email and can reset access within minutes. Forgotten username can be recovered via email confirmation.

Dispute Process

If you dispute a charge or withdrawal, contact support immediately with details. We investigate within five business days and respond with findings.

Data Requests

You can request all personal data we hold, delete your account, or withdraw consent to marketing emails. Email us and we'll respond within 30 days.

Frequently Asked About Our Terms & Conditions

Creating or operating more than one account per person breaches our terms. If detected, all linked accounts will be suspended immediately and any balance forfeited. We use device and payment data to identify duplicates and take this seriously for platform integrity.

No. If you've raised a dispute or we're investigating unusual activity on your account, withdrawals are held until the matter is resolved. We aim to complete most investigations within five business days and notify you of the outcome.

We accept Indonesian national ID (KTP), passport, or driver's licence. Upload a clear photo through your account settings; our team verifies it within 24 hours. After verification, you can withdraw without further document requests unless activity looks unusual.

Once approved, DANA, OVO, GoPay and QRIS withdrawals typically appear in your wallet within 5 to 15 minutes. Bank transfers may take 1–2 hours depending on your bank. We process all verified requests within one business day.

Yes. If we detect fraud, multiple accounts, payment disputes you cannot explain, or access from a region where it's prohibited by local law, we may close your account immediately. Any remaining balance may be forfeited depending on the breach severity.

Contact our support team via live chat or email [email protected] with your username and the email address on file. We'll verify your identity and send a password reset link. This usually takes 15–30 minutes during business hours.

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), our fraud-detection provider, and where required by law. We do not sell your data. You can request a full list of data-sharing partners by emailing [email protected].